Privacy Policy – VIP Grooming

VIP Grooming (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

  • Name

  • Phone number

  • Email address

  • Pet information (name, breed, grooming notes)

  • Appointment and service details

This information is collected when you:

  • Fill out a contact or appointment request form

  • Call, text, or email us

  • Interact with our website

How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Communicate about your pet’s grooming services

  • Send appointment confirmations and reminders

  • Respond to inquiries

  • Improve our services and customer experience

SMS/Text Messaging

By providing your phone number, you consent to receive text messages from VIP Grooming related to:

  • Appointment confirmations and reminders

  • Service updates

  • Customer support

Message and data rates may apply. Message frequency varies.

You can opt out at any time by replying STOP. For help, contact us directly.

Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party providers only as necessary to operate our business, such as:

  • Scheduling and booking platforms

  • Payment processors

  • Website hosting services

Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Understand visitor behavior

  • Analyze website traffic

We may use built-in Squarespace analytics or third-party tools like Google Analytics.

We may use advertising tools such as Meta Ads Manager to deliver relevant ads.

Your Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to request access to personal information we hold about you

  • The right to request deletion of your personal information

  • The right to know how your information is used

To make a request, please contact us using the information below.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

Payments are processed securely through third-party providers. We do not store full payment details.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

VIP Grooming
dirtydog@vipgroomingsf.com
(415) 282-1393

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.