Welcome to VIP Grooming
here is some information for your first visit
VIP Release Form
VIP Grooming now requires that all customers sign our comprehensive release form before their next or first service. This can be done 2 ways:
If booking online, you will be asked to electronically sign our release form to complete your booking
Download and print the form HERE, initial and sign and bring it in with you for your appointment.
Please feed and walk your dog(s) before bringing them in and make certain they have gone to the bathroom right before their appointment. Not only does this make the appointment go better for us, it is more comfortable for your dog as well. Our minimum appointment time is 4 hours if your dog can not hold his bowels that long, please let us know so we can accommodate him/her as needed. If they will need a snack during that time frame please bring something for us to give them.
We Always Try Our Best
We always try to get everything right but occasionally an appointment gets lost, or service takes longer than expected, or a bather forgets to clean the ears or we accidentally charge you $.10 instead of $10 or $100.00 or visa versa. We just ask that you work with us so we can make it all right again. We are only human after all. : )
No Show Policy
All No-Shows will be charged a fee. If you re-book with less than 24hrs notice, there may be a fee as well. This policy is in place to ensure we can schedule services accordingly and provide services to those on our waiting list. Our groomers work off of commission so if you don't show up they don't get to make a living.
We send out reminders via email and text, so be sure that information is input accurately. Also please put your appointment in your calendar so you don't forget. If you must re-arrange your schedule we are happy to work with you.