To ensure the your safety and ours, all services are by Appointment Only. Please review our COVID Protocols .
Voted Best Of The Bay
Congratulations on your new family member! All of us at VIP know the sheer and overwhelming excitement that comes with having a new fur baby come into our lives. We love to watch them grow and change with the VIP Family as much as you do at home. This page is here to provide information on what to expect during their VIP visit.
First, our goal is to set your pup up for a lifetime of successful grooms. This is a delicate process that takes the skill of our groomer and the training of your pet. There are some things you can do at home to help get the training started.
At home training can included all or some of the items listed. We encourage you to start that process early and frequently. The brush is the most common tool our groomers use. We want to make sure your pet understands it's not the enemy, it is their friend, but not a toy 😉. A blow dryer is also another tool that is always used. Use it on their body and stomach and avoid the face, initially. You can also help us by playing with their paws. The sensation and sounds that come with it are brand new to them. Desensitizing their paws early will only help create a positive experience. Pro tip: treats always help. Dogs cannot focus on more then one thing at a time and treats usually take priority.
Follow the steps below to book your "First Time Puppy Experience"
Click the orange "Book Now" button at the top of the screen
Scroll down to the "DOG WASHING THE WORKS" menu
Click the orange "Book" button next to "First Time Puppy Experience"
Select a date and time that works for you
A confirmation email will be sent notifying you of your pending appointment
A second email will be sent once your booking is confirmed
The first visit to our shop is all about introduction. There are sounds and sensations that your dog will experience on the first visit. The bathing process, blow dryer, brushing, scissors, and Dremel are all common. Our goal with the first, and maybe second, visit is to desensitize your pup to all those items. We will follow the pace that your dog allows.
Following the first visit the groomer that worked with your fur baby will let you know how they did and if they are ready for a full haircut or if they will need another bathing experience. After the bather lets us know they are ready, we will book the “Puppies First Haircut” with a groomer that matches their personality, breed, and coat.
Lastly, we do recommend a consistent schedule for the dog. For convenience we can create a recurring schedule for you to ensure a spot on our schedule as well as a consistent routine for the pup. For example, you could book an appointment that occurs every 6 weeks on Monday at 9am.