To ensure the your safety and ours, all services are by Appointment Only. Please review our COVID Protocols .
Voted Best Of The Bay
GROOMING RELEASE FORM
Please read, initial, sign and return to VIP
Your pet is very important to us. VIP would like to assure you that every effort will be made to make your pet's grooming experience as safe and pleasant as possible. Safety comes first for our service providers, as well as, for your pets. There are a few things we need to make certain you are clear about and authorize. Please read each paragraph carefully and initial. If you have any questions, please do not hesitate to ask us.
Rabies vaccinations are REQUIRED in order to receive grooming services at VIP. All other vaccinations including Bordetella are highly recommended. Though we clean regularly and thoroughly, we will not be held responsible for any socially transmitted bacteria that your dog may contract while interacting with other dogs in our shop. ______I Agree
Senior Dogs and Dogs with Medical/Health Issues
Senior pets and pets with health problems have a greater chance of injury and are more prone to stress. These pets will be groomed primarily for cleanliness and comfort. Grooming can expose hidden medical problem or aggravate current ones, during or after their service. It is the clients responsibility to alert VIP of any medical issues so that our staff may take the necessary precautions and actions. Because the stress of getting groomed can be fatal for senior dogs, VIP will not be held liable or responsible for any issues that may occur while grooming a senior dog. ______I Agree
Although accidents are very rare, there is always a risk when working with animals. Grooming equipment is sharp, and your dog is in constant motion. We use extreme caution and care in all situations, still possible problems could occur including cuts, nicks, scratches, the quicking of nails, etc. In the event an accident does occur, you will be notified and if serious VIP will seek immediate veterinary care for your pet with the closest vet clinic. ______I Agree
Veterinary Authorization - Medical Emergencies
This release gives VIP full authorization to seek medical treatment from the nearest vet clinic, in the case of any medical emergencies while in the care of VIP. ______I Agree
Flea & Ticks
VIP strives to be a flea-free salon. If your pet has any fleas, they will be given an extra bath with a flea and tick eliminating shampoo at an extra expense to you. ______I Agree
Potentially Dangerous Pet
I understand that I MUST inform VIP if my pet bites, has bitten, or is aggressive to people, other dogs or specific grooming procedures. Should your dog attack another dog in our shop, you will be responsible for the cost of the injury to the other animal. ______I Agree
In the event that your pet is too stressed or becomes dangerous to groom, VIP has the right to stop services, or cancel services at any time before, during, or after the scheduled appointment. The client will be charged for any services that were completed. ______I Agree
Use of Muzzles or Additional Staff
Other methods are used to calm your pet first, but if necessary we retain the right to place a muzzle on your dog. Muzzling does not harm your pet and protects both the pet and the groomer. Dogs that require muzzling or extra staff to help manage them, may be subject to a difficult dog fee because dogs showing aggression or acute nervousness will take longer to groom. ______I Agree
Interruptions During Grooming Services
For the safety of the animals being groomed, as well as the professional pet groomer, we ask that you do not interrupt the groomer during grooming by returning before expected. An excited pet can be dangerous to continue to work on. After dropping your pet off, please do not stop back in the shop until you have received a text or phone call indicating that your pet is ready. If you have any questions after drop off, please call or text us. interrupting you grooming professional, may result in their inability to finish the service on your dog. ______I Agree
Animals with severely matted coats require extra attention. VIP will not cause undue stress to your pet by excessively de-matting with a brush or tool. Mats can be very difficult to remove, and excessive matting may require your pet to be shaved. Shaving a matted coat is a delicate and slow process requiring skill and experience. The clippers can easily nick the skin causing cuts or abrasions. The after-effects of mat removal can include itchiness, skin redness, self-inflicted irritations and failure of the hair to regrow. If my pet needs to be shaved to remove matting I understand the risks and that there may be an additional charge for this difficult and time consuming process. ______I Agree
As a courtesy, VIP sends text and e-mail reminders prior to your appointments. It is your responsibility to keep your contact information up to date with us. Grooming appointments will only be held for 30 minutes past the scheduled drop off time. No shows and appointments cancelled with less than a 24 hour notice, will be charged a cancelation fee. ______I Agree
This release form authorizes VIP to take photos of your pet for our client files and for company website and social media ______I Agree
Right to Refuse service
We retain the right to refuse service to any dog that is overly aggressive, continuously loud or excessively unkept. If your dog is sick or fragile and we feel grooming is unsafe we may also refuse service. If we feel we are unable to establish a satisfactory working relationship with you or your dog we may request you find another groomer.
I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the dog(s) for which services are being rendered. I authorize this contract to be valid approval for future grooming services, permitting VIP to accept reservations for service without additional signed contracts or written authorization. I understand that pricing is subject to change. This agreement is valid for all pets that I currently own or will own in the future. I have read, and agreed to the above.
Pet Owner’s Signature Date
Pet Owner's Name - printed