Please read, initial, sign and return to VIP


Your pet is very important to us.  VIP would like to assure you that every effort will be made to make your pet's grooming experience as safe and pleasant as possible. Safety comes first for everyone, service providers, as well as, pets. There are a few things we need to make certain you are clear about and authorize.  Please read each paragraph carefully and initial.  If you have any questions, please do not hesitate to ask us.



I understand that all pets are strongly recommended to be current on all vaccinations and I am verifying that my pets are up to date on their Rabies vaccinations as is REQUIRED in order to receive grooming services at VIP.  

 _____ I Agree

Bordetella Vaccination 

Kennel cough is a respiratory condition spread between dogs through direct contact.  VIP HIGHLY recommends (but does not require) that your dog be immunized & kept up to date with their Bordetella (Kennel Cough) vaccine.  I understand that if my pet should become infected, all treatment and costs associated, shall be my responsibility. 

______I Agree

Senior Dogs or Dogs with Medical/Health Issues

Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. I understand that it is my responsibility to alert VIP of any current or past issues so that they may keep an eye out for them and if VIP deems medical care is necessary, I will cover all expenses for veterinary care.

______I Agree


Although accidents are very rare, there is always a risk when working with animals.  Grooming equipment is sharp, and your dog is a moving target. We use extreme caution and care in all situations, still possible problems could occur including cuts, nicks, scratches, the quicking of nails, etc. In the event an accident does occur, you will be notified and If serious VIP will seek immediate veterinary care for your pet with the closest vet clinic.

______I Agree

Veterinarian Authorization - Medical Emergencies 

This release gives VIP full authorization to seek medical treatment from the nearest vet clinic, in the case of any medical emergencies while in the care of VIP.

______I Agree

Flea & Ticks

VIP strives to be a flea-free salon.  If your pet has any fleas they will be given an extra bath with a flea and tick eliminating shampoo at an extra expense to you of $15 - $25 (depending on the size of your dog). 

______I Agree

Potentially Dangerous Pet

I understand that I  MUST inform VIP if my pet bites, has bitten, or is aggressive to people, other dogs or specific grooming procedures.

______I Agree

Refusal of Services — Stressed or Aggressive Animals

VIP has the right to refuse any services at any time. In the event that your pet is too stressed or becomes dangerous to groom, VIP has the right to refuse services, stop services, or cancel services at any time before, during, or after their appointment and the client will be charged for the services that were completed up until that point.  

 _____I Agree

Use of Muzzles or Additional Staff

Other methods are used to calm your pet first, but if necessary we retain the right to place a muzzle on your dog. Muzzling does not harm your pet and protects both the pet and the groomer.


I understand that dogs that require muzzling or extra staff to help manage them, may be subject to difficult dog fee because dogs showing aggression or acute nervousness take much longer to groom.

______I Agree

Interruptions During Grooming Services 

For the safety of the animals being groomed, as well as the professional pet groomer, we ask that you do not interrupt the groomer during grooming by returning before expected. An excited pet can be dangerous to continue to work on.  After dropping your pet off, please do not stop back in the shop until you have received a text or phone call indicating that your pet is ready.  If you have any questions after drop off, please call or text us.


I understand that if I interrupt my grooming professional, this may result in their inability to finish my service.

______I Agree

Matted Coats 

Animals with severely matted coats require extra attention. VIP will not cause undue stress to your pet by excessively de-matting with a brush or tool. Mats can be very difficult to remove, and excessive matting may require your pet to be shaved.  Shaving a matted coat is a delicate and slow process requiring skill and experience.  The groomer needs to get between the mat and the tightly pulled skin under the mat.  This is a time consuming and difficult process and the clippers can easily nick the skin.  


I understand that removing a heavily matted coat can cause nicks, cuts or abrasions and after-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations and failure of the hair to regrow. If my pet needs to be shaved to remove matting I understand the risks and that there may be an additional charge for this  difficult and time consuming process.

______I Agree

Cancellations/No Shows 

I understand that I will receive text and e-mail reminders prior to my appointments and it is my responsibility to keep my contact information up to date. I understand that I must give at least a 24 hour notice for all cancellations or rescheduling to allow VIP time to try and fill that space.


I understand that grooming appointments will only be held for 30 minutes past the scheduled drop off time. I understand that appointments later than 30 minutes may be released based on demand. No shows and appointments cancelled with less than a 24 hour notice will incur a $25 fee on their credit card on file or payable when scheduling your next appointment.

______I Agree


Your satisfaction is very important to us.  If you are unhappy for any reason with your groom, contact us within 48 hours and we will schedule a time for you to come back for an adjustment at the next available time for no cost. 

______I Agree


This release form authorizes VIP to take photos of your pet for our client file, our Dog Wall and for company website and Facebook and Instagram pages. 

______I Agree


I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the dog(s) for which services are being rendered. I authorize this contract to be valid approval for future grooming services, permitting VIP to accept reservations for service without additional signed contracts or written authorization. I understand that pricing is subject to change. This agreement is valid for all pets that I currently own or will own in the future. I have read, and agreed to the above. I acknowledge and agree to .


_________________________________________                                            ______________

Pet Owner’s Signature                                                                                                 Date



Pet Owner's Name  - printed

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